Chapter 7 — How to Choose the Right Company

Ask for the waste carrier registration number and verify it with the appropriate environmental regulator.

Make sure the name and other details correspond with the business you are dealing with.

Ask which transfer station they use, and how often they tip there. A legitimate operator should be comfortable answering the question.

Ask for a written quote before the work begins.

Where appropriate, make sure it explains potential additional charges, such as difficult access, stairs, parking restrictions or unusually heavy waste.

Where a Waste Transfer Note is required, make sure you receive one and keep it with your records.

The document should contain the relevant information about the waste, the parties involved and its destination.

Ask for evidence of appropriate public liability insurance.

Find out how the company separates recyclable materials and what happens to reusable furniture, appliances and other items.

Obtaining several quotes can help you understand the normal price for the work.

If one quote is dramatically cheaper than the others, ask why.

Card or bank transfer provides a useful record of payment.

If you pay cash, insist on a receipt.